At MADERAN & CO., your satisfaction is our utmost priority. We understand that occasionally you may need to return or exchange a product. To ensure a smooth and hassle-free return process, please review our return policy below:

1. Eligibility for Returns:

  • We accept returns within 30 days of the original purchase date.
  • Items must be in their original condition, unused, and in their original packaging.
  • Customized or personalized items may not be eligible for return unless they are damaged or defective upon arrival.

2. Initiate a Return:

  • To initiate a return, please contact our customer support team at [email protected]. Please provide your order number, the reason for the return, and any relevant details.

3. Return Shipping:

  • Customers are responsible for the cost of return shipping unless the item is damaged, defective, or there was an error on our part.
  • We recommend using a trackable shipping method to ensure your return is received.

4. Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will be automatically applied to your original method of payment. Please allow a few business days for this process to be completed.

5. Exchanges:

  • If you would like to exchange an item, please follow the same return process as outlined above, indicating the new item you would like in exchange. We will process the exchange once we receive the original item.

6. Damaged or Defective Items:

  • If your item arrives damaged or defective, please contact us immediately. We will arrange for a return, replacement, or refund, depending on the nature of the issue.

7. Non-Returnable Items:

  • Certain items may not be eligible for return, including final sale and clearance items. Please check the product description for any specific return restrictions.

8. Restocking Fee:

  • A restocking fee may apply to returns of large or heavy items. This fee will be communicated to you during the return initiation process.

MADERAN & CO. is committed to ensuring your satisfaction with our products and services. If you have any questions or need further assistance regarding our return policy, please do not hesitate to contact our customer support team. We are here to assist you and make your shopping experience as enjoyable as possible. Email: [email protected]

Thank you for choosing MADERAN & CO. for your home decor needs.

Warm regards, The MADERAN & CO. Team